Frequently asked questions

Open the required listing and select Buy Now. Submit your complete buyer and identity details. The request is reviewed first; no payment is due at this stage.

Enter at least the displayed minimum bid together with your contact information. A winning bidder receives confirmation and a private transaction link. A successful bid is subject to the published listing terms.

No. Enquiries, bids and purchases do not require a customer account. Confidential steps are accessed through an individual private link.

Company buyers are shown the net item value. Final VAT treatment depends on verified company and VAT information and on the applicable legal requirements.

It is used for buyer verification, fraud prevention and accurate contract preparation. It remains in the protected transaction area and is never displayed publicly.

After successful verification, the seller prepares the agreement in the selected language and releases it on the private transaction page.

Yes. You review the complete agreement, draw your electronic signature and confirm acceptance. The seller reviews the submission before releasing the invoice.

The invoice and authorised bank details are released only after the seller accepts the signed agreement.

Payments are accepted by bank transfer only. Use the unique invoice reference shown after purchase.

Only on the released invoice and, at the same time, on your private transaction page. Never use bank details received through an unverified message.

After the transfer, upload payment proof. Payment is confirmed only after the seller reviews the document and the cleared funds.

The public asking price is the final item price including the configured VAT. The net price excluding VAT is also shown. Selected delivery charges are calculated separately and are not subject to VAT.

Inspections are available by appointment when specified on the listing. Contact us before bidding or purchasing.

Depending on the order, you can select standard delivery, express delivery, personal pickup or delivery within Germany. Availability and timing are confirmed before final handover.

Collection and shipping responsibilities are shown on every listing. Our team can coordinate with your carrier when requested.

A non-binding purchase request may be withdrawn before signing the agreement. After signature or payment, the agreement, published terms and mandatory consumer rights apply.