About Alpine Retreats
Alpine Retreats is an invite-only marketplace connecting discerning travelers with luxury chalet owners in the Swiss Alps. Since 2015, we have curated exceptional properties that offer direct booking without intermediaries.
We personally inspect every chalet to ensure exceptional quality and hospitality. Born and based in the Alps, we understand what makes a perfect mountain retreat.
Direct Booking
Book directly with chalet owners for the best prices and personalized service
Curated Selection
Every property is personally inspected and selected for exceptional quality
Verified Properties
All chalets are verified for ownership, quality, and compliance
Booking Process
Our simple 4-step process ensures a seamless booking experience:
Check Availability
Browse our calendar and select your preferred dates
Send Inquiry
Complete the booking form with your details and requirements
Receive Confirmation
Receive availability confirmation, the agreement and the payment document
Secure Booking
Pay the agreed advance using the reference and bank details in your payment document
Response Time
The provider reviews your request and contacts you about availability. A request is not a signed agreement or a payment confirmation.
For Guests
Booking Terms
Minimum Stay
3 nights (special packages may vary)
Deposit
Shown in your date-specific quote and agreement
Balance Due
As stated in your agreement and payment document
Payment Methods
Bank transfer to the beneficiary named in your payment document
Cancellation
According to individual chalet policies
Maximum Guests
Varies by chalet (typically 8-14 guests)
Payment documents & bank details
Your advance is payable to the beneficiary identified in the agreement and payment document. Check the provider, amount, currency and bank details before making a transfer.
How it works:
- The advance amount is calculated for the selected property and dates
- The written agreement identifies the contracting provider and cancellation terms
- The payment document identifies the beneficiary, IBAN and payment reference
- The provider records payment after verifying receipt; this website does not automatically verify your bank transfer
Important Information
This website processes booking requests and provides the agreed booking documents. Payments follow the bank details in those documents.
The agreement identifies the legal provider, its capacity, the accommodation, dates, price and cancellation terms.
What We Guarantee
Verified Properties
All chalets are personally inspected and verified
Quality Standards
Minimum 4-star equivalent luxury accommodation
Support
24/7 support during your stay via WhatsApp
Payment Instructions
Written bank transfer instructions and a unique payment reference
Guest Reviews
What our guests say about their Alpine Retreats experience
For Chalet Owners
Alpine Retreats works on an invitation-only basis with selected premium chalet owners.
Selection Criteria
Property Quality
Luxury chalets with premium amenities and design
Location
Prime locations in exclusive Alpine destinations
Service Level
Exceptional hospitality and guest experience
Requirements for Owners
- Proof of ownership or management rights
- Valid operating licenses and permits
- Professional liability insurance
- 24/7 guest support during stays
- Response to inquiries within 24 hours
- Agreement to our deposit protection system
Our Destinations
Terms & Conditions
Platform Operation
Booking documents and transactional messages are handled through this website. Bank transfers are made according to the issued payment document.
Important Legal Notice
The contracting parties and their roles are identified in the written agreement. A website inquiry is not a signature, a payment receipt or a statement that funds are held in escrow.
All information on the website is provided by chalet owners. While we verify information to the best of our ability, we cannot guarantee its accuracy or completeness.
Updated: October 2026
These terms and conditions are regularly updated. Please check this page for the latest information.